Wednesday, 6:34 AM – Hyannis, MA

Dr. Monroe arrived early, as always. She turned on her terminal to begin reviewing patient charts before the day’s appointments. Instead of seeing the familiar EHR dashboard, she saw this:

“Your files have been encrypted. Pay $50,000 in Bitcoin to restore access.”

Every screen across the office—front desk, billing, lab interface, patient kiosks—showed the same message. The phones were already ringing: patients couldn’t access the portal. Lab orders were stalled. Prescriptions were blocked.

Her team was locked out of the entire system, with over 4,800 patient records now being held for ransom.

Download the case study to find out what happened next!