Friday, 6:12 AM – Boston, MA

Mark was sipping his first coffee of the morning when the front desk manager approached him, panic in her voice.

“None of the room keys are working. The reservation system’s down. And the phones are dead.”

By 7:00 AM, every guest was locked out of their room, the staff had reverted to pen and paper, and the general manager was on hold with their IT support vendor—along with the FBI’s cybercrime division.

Download the case study to find out what happened next!